This Refund Policy applies to paid Premium subscriptions to Alati, billed via Paddle.
1. Free Plan
The free plan is provided at no cost, with a limited number of scans per day. No payment, no refund applicable.
2. Premium Subscription
The Premium plan is billed at $29.99 per month on a recurring basis, starting on the date you subscribe, until cancelled.
3. Cancellations
You may cancel your Premium subscription at any time from your account page. Cancelling stops future renewals; you'll keep Premium access through the end of the billing period you already paid for.
4. Refunds
If you're not satisfied, you may request a full refund within 14 days of a Premium charge, provided you have used fewer than 10 scans during the billing period being refunded. Contact us at the email below to request one. Refund requests outside this window, or above the usage threshold, are considered on a case-by-case basis. Refunds are limited to one per customer, and may be refused where there is evidence of abuse. Approved refunds are processed back to your original payment method via Paddle.
5. How to Request a Refund
Email ahmadalaty@gmail.com with your account email and the date of the charge you'd like refunded.
6. Contact Us
For any billing questions, reach us at ahmadalaty@gmail.com.